Shipment & Delivery Details
Most orders placed before 2 pm are dispatched on the same working day (Mon-Fri), orders received after 2 pm will be dispatched the following working day. All orders up to the value of £15 (including VAT) a delivery charge of £3.75 will be applied. We offer free Royal Mail Standard delivery service on orders over the value of £15. A premium Next Working Day Delivery option is available at checkout for a charge of £8.95, depending on the weight and value of your order.
All deliveries takes 5-7 working days to deliver excluding the day of processing the order. Our mean average to deliver an order is 4 working days after dispatch. We also offer a free upgrade Next Working Day Delivery to the UK Mainland on orders over £150 (Excluding VAT) in value. Be advised Next working day promise is complete once the item is first scanned on courier’s network. If for any unforeseen circumstances the courier fails to deliver the order on next working day we’re unable to refund your next working day delivery charge. We may only refund the next working day delivery charge should you return the order in full back to us unused and unopened. We may also refund the next working day delivery charge should we fail to present the order on time to our courier on the promised dispatch date. We normally ship items to UK based customers. But overseas customers may place an order by contacting us by telephone or email. Emails can be sent to internationalsales@edgingtapesanddiy.co.uk
Postage costs of such orders will be based on the country it’s dispatched to. We only dispatch items by a tracked delivery for our international sales.
RETURN AND CANCELLATION POLICY:
We want you to be delighted with the products you buy from EDGING TAPE SUPPLIES AND DIY but, if you do change your mind, you can return your purchase in its original condition within 14 days of delivery to your home provided it’s in its original. We don’t offer free returns label. You must return your order at your costs and we recommend using a tracked delivery and keep a receipt when returning the order. When returning your order, you’ll just need the receipt, order confirmation email, or sales invoice and we will exchange the product or issue a refund less a restocking charge if applicable (please refer to our full terms and conditions) via your original method of payment. After 14 days but within 28 days of your purchase, we’re happy to exchange the item for other product.
All Products must be returned to:
Please send an email to obtain a return address to info@edgingtapesanddiy.co.uk
We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements or if you’ve attempted to use the products or damaged it in doing so.
If the product you purchase is faulty, or not as described, (product images for colour are only for illustration and can not be used for matching to existing colours on their own) as we may offer an exchange, refund or repair as appropriate.
***YOUR CONSUMER RIGHTS ARE NOT AFFECTED.***
You can return an item within 14 days of delivery to your home provided it’s in its original condition and with a valid receipt. We don’t offer free returns label. You must return your order at your costs and we recommend using a tracked delivery and keep a receipt when returning the order. You’ll be offered an exchange or a full refund via your original payment method.
For Faulty/not as described items Email us info@edgingtapesanddiy.co.uk to arrange for your item(s) to be returned you’ll be provided a return label (if return qualifies please read our terms and conditions). All other returns for reasons not as listed above, you need to send it back to us at your own costs for a refund. Contact our return department to obtain returns address: info@edgingtapesanddiy.co.uk
You must send a copy of your order confirmation email or sales invoice with your return together with a brief description of the reason for your return. If these details are missing you may be declined a refund. We’ll refund you the price paid (less any restocking charge if applicable) within 5-7 working days of your return. Unfortunately, we can’t refund for postage costs.
For certain bespoke products, we offer a collection service. Please contact us for further details. We may charge a fee for this service (the fee will depend on the products returned, but will not exceed £50).
If you prefer, you can exchange a product bought for home delivery. Please send your receipt, order confirmation email or sales invoice as a proof of purchase. Products can be exchanged within 28 days of purchase.
If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.
Please send us an email to arrange for a return postage label, you need to send your faulty products with all the packaging and components came with it, together with proof of purchase or you may be declined a refund or exchange. Time limit for this kind of cases is 28 days from the date of purchase.
Please keep your proof of purchase for anything you buy from us. Although you are not obliged to, doing so will ensure we can help you if you need to bring something back.
- You may cancel your order (or any part of it) and return your Products for any reason within 14 days of your payment. You must email us to info@edgingtapesanddiy.co.uk or send us a message using the contact form through our website. We’ll notify you that a cancellation is possible. If this is not possible Customers, can return these items once received at their own postage expense. It is your responsibility to use a suitable tracked or signed delivery service. Also, all returns must be accompanied by a sales invoice or order confirmation email. Failure in doing so will result in a delay in processing your refund/exchange or you may be declined a refund/exchange.
- Special/Bespoke orders once placed with us can not canceled once placed as we make pre order inquiries and all details are taken and information provided before placement of orders and payment.
- To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. You can do so via email.
- The right to cancel your order set out above is subject to the following
exclusions:
1) Products which are cut, made to measure or mixed to your requirements, or otherwise customized or made to your specifications will not be exchanged or refunded unless they are faulty or incorrectly delivered;
2) Your right of cancellation does not apply to Products which are not suitable for return due to health or hygiene reasons if you have opened the Product packaging after delivery or collection; and
3) your right of cancellation does not apply to Products which become mixed inseparably with other items after delivery or collection (which may be the case where the Products are installed).
- In relation to Products delivered to you, you may need to take delivery of the Products before you can cancel your order if the Products are placed into our delivery process before we receive your notice of cancellation. This does not affect your rights under this clause and clause 4.
- Following the cancellation, we will refund you the price paid for the canceled order (or part of the order canceled, less any collection or return costs or charges (if any). Where you cancel the entire order, we will refund the payment less standard delivery charges paid (if any), or an amount equal to those charges if you elect to use a more expensive delivery method. Where you cancel part of an order, we may recalculate any applicable delivery charge and deduct this from the refund. We will pay the refund within 14 days after the day:
- you notified us to cancel your order, where you have not received the Products (and the Products have not been despatched to you); or
- we receive the Products you returned to us, where you are in receipt of the Products; or
- you provide us with a proof of return for the Products, where you have returned the Products but we have not yet received them.
- If you paid for your order using a credit/debit card, we will refund you on the credit/debit card used to pay for the order; if you paid for your order by cheque, we will provide you with a cheque for the amount of the refund; if you paid for your order using a gift card, we will issue a credit note for the amount of the refund.
- Unless the Product(s) is(are) faulty or not as described or purchased and delivered simultaneously while we are in your property, you will be responsible for the cost of returning the product(s). For certain products, we offer a collection service. Please contact us for further details. We may charge a fee for this service (the fee will depend on the Products returned, but will not exceed £50).
- You must keep the Product(s) you wish to return in your possession and take reasonable care of the Product(s) at all times while they are in your possession. This means that you must not use the Products (except to the extent reasonably necessary to inspect and examine them).
- We reserve the right to make a deduction from the amount of any refund for loss in value of the Products returned where the Products show signs of unreasonable use; for these purposes, unreasonable us
4. Faulty Products
4.1 On receipt of the Products you must check they match your order. If there is any problem, or if they are defective or damaged you must notify us as soon as is reasonably possible. Claims may be reduced or rejected if we have not been given an opportunity to put matters right.
4.2 In addition to the right to cancel an order as described under cancellation of orders, if there is a problem with your order or the Product(s) you purchase is(are) faulty, we may make good any shortage or non-delivery, or offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please email us on info@edgingtapesanddiy.co.uk all emails are answered within 3 working days (excluding Bank Holidays). Our normal attended working hours for online and email inquiries are 9.30am to 5.00pm weekdays (Mon-Fri).
